Effective Date: 01-02-2026

Last Updated: 08-02-2026

The Roamico website is owned by El Mirai Pvt Limited, which is a data controller of your personal data.

We have adopted this Privacy Policy, which determines how we process the information collected by Roamico across our website, social media channels, and services. This also provides the reasons why we must collect certain personal data about you. Therefore, you must read this Privacy Policy before using Roamico's services.

We take care of your personal data and undertake to guarantee its confidentiality and security.

1. Information We Collect

Device Information

When you visit Roamico, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the installed cookies on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products you view, what websites or search terms referred you to the Site, and how you interact with the Site. We refer to this automatically-collected information as "Device Information."

Personal Information

We collect personal data you provide to us, including but not limited to:

• Name, surname, email address, telephone number

• Address, city of residence, organization

• Passport details, date of birth, and nationality (for visa and travel bookings)

• Payment information (processed securely through third-party payment gateways)

Travel Preferences

• Destination, travel dates, budget, accommodation preferences, and group type

• Special requests or requirements (dietary needs, accessibility, etc.)

Social Media Interactions

When you interact with us on social media platforms (Instagram, Facebook, WhatsApp, etc.), we may collect:

• Messages, comments, and direct communications

• Profile information you share with us

• Engagement data (likes, shares, saves)

2. Why We Process Your Data

Our top priority is customer data security, and, as such, we may process only minimal user data, only as much as it is absolutely necessary to maintain the website and deliver our services.

We use your information to:

• Process bookings and deliver travel services (flights, hotels, visas, packages)

• Communicate with you about your trip, updates, and support

• Fulfill contracts we have with you

• Personalize recommendations and improve our services

• Process payments and prevent fraud

• Identify potential cases of abuse and establish statistical information regarding website usage

• Send promotional content via newsletter or social media (only with your consent; you can opt out anytime)

• Comply with legal and regulatory requirements

Information collected automatically is used only to identify potential cases of abuse and establish statistical information regarding website usage. This statistical information is not otherwise aggregated in such a way that it would identify any particular user of the system.

You can visit the website without telling us who you are or revealing any information by which someone could identify you as a specific, identifiable individual. If, however, you wish to use some of the website's features, or you wish to receive our newsletter or provide other details by filling a form, you may provide personal data to us, such as your email, first name, last name, city of residence, organization, telephone number. You can choose not to provide us with your personal data, but then you may not be able to take advantage of some of the website's features. For example, you won't be able to receive our Newsletter or contact us directly from the website. Users who are uncertain about what information is mandatory are welcome to contact us via info@roamico.com.

3. How We Protect Your Information

We secure information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. We keep reasonable administrative, technical, and physical safeguards to protect against unauthorized access, use, modification, and personal data disclosure in its control and custody.

Security measures include:

• Secure encryption for payment transactions

• Restricted access to personal information (only authorized staff)

• Regular security audits and updates

However, no data transmission over the Internet or wireless network can be guaranteed. We encourage you to use strong passwords and keep your login details confidential.

4. Sharing Your Information

We do not sell your personal information. We may share your data with:

• Travel suppliers (airlines, hotels, DMCs, visa agencies) to fulfill your bookings

• Payment processors to complete transactions securely

• Service providers (CRM, email marketing, analytics tools) who help us operate our business

• Legal authorities if required by law (see Legal Disclosure section below)

All third parties are required to handle your data responsibly and in compliance with applicable laws.

5. Social Media and Third-Party Platforms

When you interact with us on social media (Instagram, Facebook, WhatsApp, etc.), those platforms may collect data according to their own privacy policies. We recommend reviewing their policies:

• Facebook Privacy Policy: https://www.facebook.com/privacy/explanation

• Instagram Privacy Policy: https://help.instagram.com/519522125107875

• WhatsApp Privacy Policy: https://www.whatsapp.com/legal/privacy-policy

We may use social media pixels and tracking tools to measure ad performance and improve targeting.

6. Cookies and Tracking

Our website uses cookies to:

• Remember your preferences and improve user experience

• Analyze website traffic and performance

• Deliver personalized ads on social media and partner sites

You can manage or disable cookies through your browser settings. Note that disabling cookies may affect website functionality.

7. Your Rights

If you are a European resident, you have the following rights related to your personal data:

• The right to be informed

• The right of access

• The right to rectification

• The right to erasure

• The right to restrict processing

• The right to data portability

• The right to object

• Rights in relation to automated decision-making and profiling

If you would like to exercise these rights, please contact us through the contact information below.

Additionally, if you are a European resident, we note that we are processing your information in order to fulfill contracts we might have with you (for example, if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information might be transferred outside of Europe, including Canada and the United States.

For all users, you have the right to:

• Access your personal information

• Correct inaccurate or incomplete data

• Delete your data (subject to legal or contractual obligations)

• Opt out of marketing communications

• Withdraw consent for data processing at any time

8. Data Retention

We retain your personal information for as long as necessary to provide services, comply with legal obligations, and resolve disputes. Travel documents and booking records are typically retained for 7 years for tax and regulatory purposes.

9. Links to Other Websites

Our website may contain links to other websites that are not owned or controlled by us. Please be aware that we are not responsible for such other websites or third parties' privacy practices. We encourage you to be aware when you leave our website and read the privacy statements of each website that may collect personal information.

10. Children's Privacy

Our services are not directed at individuals under 18. We do not knowingly collect personal information from children without parental consent.

11. Legal Disclosure

We will disclose any information we collect, use or receive if required or permitted by law, such as to comply with a subpoena or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our services after changes constitutes acceptance.

13. Contact Information

If you would like to contact us to understand more about this Policy or wish to contact us concerning any matter relating to individual rights and your Personal Information, you may send an email to info@roamico.com.

Roamico (El Mirai Pvt Limited)

Email: info@roamico.com

Phone: +91 78278 62428

Address: No.4/461, 2nd Floor, Suite No.1627, Valamkottil Towers, Judgemukku, Thrikkakara, Ernakulam, Kerala, 682021.